PO Box 5339
Greenville, SC 29606
Welcome to ProSource, our website located at www.prosourcesupply.com (hereinafter "We", "Us",
"Our") and thank you (any visitor to Our web site) for considering our products and services.
Upon registration, by checking the provided check box, You hereby agree to the terms and
conditions of this Terms of Service (hereinafter "Agreement") which, along with the consideration of
the mutual promises You and We make to each other, then becomes a binding contract between
You and Us.
All prices, named, quoted or proposed, shall be the prices in effect at the time of your shipment,
unless your salesperson has given you a firm quotation in writing and has been given an order and
released the goods for shipment within the time periods specified in the quotation. In the event that a
quotation does not specify a time period, it is assumed to be 30 days.
Any taxes which ProSource, LLC may be required to pay or collect, under any existing or future law,
upon or with respect to the sale, purchase, delivery, storage, processing, use or consumption of any
of the material conveyed hereby, including taxes upon or measured by the receipts from the sale
thereof, shall be for the account of the customer, who shall promptly pay the amount thereof to
ProSource, LLC upon demand. Where taxes do not apply upon sale or resale, buyer shall provide
ProSource, LLC with the appropriate exemption certificate in advance of the sale.
If any shipping dates have been specified, they are approximate and ProSource, LLC shall not be
bound thereby, but every effort will be made to ship in accordance to them. ProSource, LLC cannot
be held responsible for acts of God, delays caused by the manufacturer, by US Customs or any
other government agencies.
Risk of loss shall transfer to the Buyer upon delivery of goods to a common carrier, Buyer, or Buyer’s
Agent(s). Claims for shortages, damages or discrepancies must be made in writing within two (2)
days of delivery. Buyer’s Remedies if the goods delivered to the Buyer fail to conform to this contract
or to any express or implied warranty, ProSource, LLC shall replace the goods at the original
destination and shall furnish instructions for the disposition of nonconforming goods, provided that
ProSource, LLC is promptly notified in writing of such nonconforming or defect.
The Buyer’s sole remedy of any breach of this contract, or to any express or implied warranty, shall
be to secure replacement thereof. ProSource, LLC shall not in any event be liable for the cost of any
labor expended on any such goods of for any special, direct, indirect, incidental or consequential
damages to anyone by reason of any breach of this contract or of any express or implied warranty.
Receiving, Inspecting & Approving Deliveries
The receiver, the customer or an authorized agent, must be at the delivery location to accept the
delivery. A re-delivery fee (equal to the original fee) will be charged if no one is available at the
location to accept and sign for the delivery.
Upon receipt of the order, the receiver must inspect all items for visible damage/defects and note
concerns upon delivery receipt before signing. The receiver must also count the number of boxes or
bags received and record that number on the driver’s manifest. Some sealed boxes or bags may
contain more than one item but should be counted as one box received. These can be checked after
the driver’s departure. All china, medicine cabinets and vanities must be inspected upon delivery.
Waiver of the inspection eliminates ProSource, LLC from any responsibility.
• 1. “I have inspected my order and verify that I have received it in good condition”.
• 2. “I have waived the right to inspect my order and understand that I can not return damaged
Any non-evident (inside the box) damage must be reported in writing to ProSource, LLC within two
(2) days of receiving your order. The receiver must check the order carefully upon delivery. A signed
delivery receipt represents the customer’s acceptance of the complete order(s) as listed on the
driver’s delivery receipts. ProSource, LLC or its’ delivery company are not responsible for missing
cartons or bags unless noted on the delivery receipt ¹.
ProSource, LLC will take responsibility for damages and shortages noted at the time of delivery only.
No claims for damages or shortages will be accepted after the driver leaves.
Delivery Services & Limitations
All deliveries are sidewalk or street front deliveries unless prior arrangements are made with the
At the customer’s request, the driver may assist the customer using a hand truck in moving the
merchandise to a delivery door or other delivery point like a garage if there is paved, level, free
There is only one delivery person on the truck so the customer must make arrangements for
handling bulky and heavy merchandise. The drivers will not enter unpaved areas at construction
The customer and salesperson will schedule a delivery date together. Deliveries may occur between
8 am and 4 pm depending on weather and/or availability of delivery vehicles.
No time of day will be specified when scheduling delivery date.
By scheduling the delivery through ProSource, LLC the customer accepts these terms or
arrangements. Customer order pick-ups can be made at a pre-arranged warehouse, counter or
All returns of goods to ProSource, LLC must be authorized in writing by in advance and credit is
subject to inspection. The Buyer must request in writing a return authorization within two (2) days of
receipt of the goods. Certain returns may not be authorized, and all returns are subject to a minimum
of 25% re-stocking and re-packaging fee. All returned goods must be in their original packaging, not
installed and all parts must be included.
If the client wishes to exchange the returned product directly with the delivery truck, then both the
client and the returned product must meet the delivery truck at the designated point of delivery to
execute said exchange.
All returned merchandise is subject to inspection by ProSource, LLC and/or the manufacturer before
credit is given. For defective or damaged goods the Buyer must request in writing a return
authorization within two (2) days of receipt of the goods. For non-defective goods the Buyer must
request in writing a return authorization within thirty (30) days of receipt of the goods.
Custom orders, such as shower doors, cannot be returned for credit. If the customer claims the item
is defective, the manufacturer will replace the item or repair it in the field or repair it at their facility.
Many vendors also treat special orders like custom orders; they prefer to repair items in the field
rather than accept returns.
An authorized return must be properly packed in the original carton if possible. If the original carton
or packaging is not available, substitute packaging similar to that of the manufacturer will be
accepted. In either case, ProSource, LLC shipping and product identification labels must accompany
the product. Authorized returns of non-defective items must be in new, re-saleable condition.
Returns for “customer error” or “customer cancelled” are subject to re-stocking or handling charge,
which the manufacturer assesses to ProSource, LLC. Usually, the minimum charge assessed by the
manufacturer is 25%.
All returned items will be inspected by ProSource, LLC or manufacturer’s representative before
credit will be issued. If the customer claims an item is defective and an inspection shows it is not
defective, the customer will be assessed a re-stocking/handling charge or the item will be returned to
the customer with no credit issued.
It is the customer’s responsibility to return small items (faucets, cabinet hardware, etc.) to the
appropriate ProSource, LLC warehouse. Large items such as tubs, toilets, vanities, and alike should
be scheduled for pickup by ProSource, LLC.
At all times the buyer should obtain a receipt for the material returned. This is your verification. This
receipt does not imply credit. Credit is determined by the term listed above.
POLICIES BELOW ARE FOR INTERNET B2B ONLY –
Screen Name and Passwords
You hereby agree that You are responsible for all actions taken under Your Screen Name and
Password. Please remember it is Your responsibility to keep this data secure and You hereby agree
that We are not liable for any loss or damage arising from Your failure to keep Your password
secure. Further, You agree to immediately notify Us of any unauthorized use of Your password or
any breach of security.
Our goal at www.prosourcesupply.com is to make Your purchasing experience easy and efficient. If
You have any questions about Our purchase policies, please contact Us at
Any and all sales or use tax will be Your responsibility. Sales tax calculations on the web site are an
estimate only. Your true sales tax, if applicable, will be calculated and presented to You at the time
of product delivery.
We maintain a PCI compliant shopping cart. The Payment Card Industry Data Security Standard
(PCI DSS) is a set of requirements designed to ensure that all companies that process, store or
transmit credit card information maintain a secure environment.
When You make purchases from Us using Your major credit card, You agree to honor the terms and
conditions of Your cardholder agreement.
Refunds will be handled according to Our store's policies. Please contact
firstname.lastname@example.org for a copy of Our store's policies.
Product or Pricing Inaccuracies
While we take every precaution to insure all products and pricing are correct on Our web site,
mistakes do occur. Should You find a mistake please contact Us at email@example.com .
Prices and the availability of products and Our services are subject to change without notice. Despite
Our best efforts, we will, from time to time, make pricing mistakes. We will endeavor to promptly
correct any mistakes as we become aware of them. We reserve the right to revoke any offer and/or
correct any error at any time, including after an order has been submitted and even in the event that
Your method of payment has been charged. Any disputes related to pricing will be resolved at Our
sole and complete discretion.
You may not frame or utilize framing techniques to enclose any of Our trademark, logo, or other
proprietary information (including images, text, page layout, or form) without express written consent.
You may not use any meta tags or any other "hidden text" utilizing Our name or trademarks without
Our express written consent. Any unauthorized use terminates the permission or license granted by
Us. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to Our home
page so long as the link does not portray Us, Our affiliates, or their products or services in a false,
misleading, derogatory, or otherwise offensive matter. You may not use Our logo or other proprietary
graphic or trademark as part of the link without express written permission.
OUR SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. YOU
EXPRESSLY AGREE THAT USE OF ANY SERVICE OFFERED BY US IS AT YOUR SOLE RISK.
TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, WE DISCLAIM
ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING WITHOUT
LIMITATION ANY WARRANTY OF MERCHANTABLITY, FITNESS FOR A PARTICULAR
PURPOSE OR NON-INFRINGEMENT. WE DO NOT MAKE ANY WARRANTY THAT OUR
SERVICE WILL MEET YOUR REQUIREMENTS, OR THAT ANY SERVICE OFFERED BY US WILL
BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR FREE, OR THAT DEFECTS, IF ANY, WILL
BE CORRECTED; NOR DO WE MAKE ANY WARRANTY AS TO THE RESULTS THAT MAY BE
OBTAINED FROM THE USE OF ANY SERVICE OFFERED BY US OR AS TO THE ACCURACY
OR RELIABILITY OF ANY INFORMATION OBTAINED THROUGH ANY SERVICE OFFERED BY
US. YOU UNDERSTAND AND AGREE THAT ANY MATERIAL AND/OR DATA DOWNLOADED OR
OTHERWISE OBTAINED THROUGH THE USE OF ANY SERVICE OFFERED BY US IS AT YOUR
OWN DISCRETION AND RISK, AND THAT YOU WILL BE SOLELY RESPONSIBLE FOR ANY
DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM THE
DOWNLOAD OF SUCH MATERIAL AND/OR DATA. WE DO NOT MAKE ANY WARRANTY
REGARDING ANY GOODS OR SERVICES PURCHASED OR OBTAINED THROUGH US OR
FROM ANY SERVICE OFFERED BY US OR ANY TRANSACTIONS ENTERED INTO BY USE OF
OR THROUGH ANY SERVICE OFFERED BY US. NO ADVICE OR INFORMATION, WHETHER
ORAL OR WRITTEN, OBTAINED BY YOU FROM US, OR THROUGH ANY SERVICE OFFERED
BY US, SHALL CREATE ANY WARRANTY NOT EXPRESSLY MADE HEREIN. SOME
JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF
THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.
PRODUCT INFORMATION AND DESCRIPTIONS -- WE ATTEMPT TO BE AS ACCURATE AS
POSSIBLE. WE DO NOT WARRANT THAT PRODUCT DESCRIPTIONS, SPECIFICATIONS OR
OTHER CONTENT OF THIS SITE ARE ERROR FREE, ACCURATE, COMPLETE, RELIABLE, OR
CURRENT. IF A PRODUCT OFFERED OR SOLD BY US IS NOT AS DESCRIBED, YOUR SOLE
REMEDY IS TO RETURN IT IN UNUSED CONDITION IN ACCORDANCE WITH OUR RETURN
LIMITATION OF LIABILITY
UNDER NO CIRCUMSTANCES, INCLUDING, WITHOUT LIMITATION, NEGLIGENCE, SHALL WE
OR OUR PARENTS, SUBSIDIARIES, AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES,
AGENTS, OR SUPPLIERS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL,
OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OR THE INABILITY TO USE
ANY SERVICE OFFERED BY US, OR FOR THE COST OF PROCUREMENT OF SUBSTITUTE
GOODS AND SERVICES, OR RESULTING FROM ANY GOODS OR SERVICES PURCHASED OR
OBTAINED, OR MESSAGES RECEIVED, OR TRANSACTIONS ENTERED INTO BY MEANS OF
OR THROUGH ANY SERVICE OFFERED BY US, OR RESULTING FROM UNAUTHORIZED
ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA, OR OTHER
INFORMATION THAT IS SENT OR RECEIVED OR NOT SENT OR RECEIVED, INCLUDING BUT
NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, USE, DATA, OR OTHER INTANGIBLES,
EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. YOU ALSO
AGREE THAT WE SHALL NOT BE RESPONSIBLE OR LIABLE TO YOU, OR TO ANYONE, FOR
THE STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON OR ARISING FROM USE OF ANY
SERVICE OFFERED BY US. IF YOU ARE DISSATISFIED WITH ANY SERVICE OFFERED BY US
YOUR EXCLUSIVE REMEDY IS TO DISCONTINUE USE OF THE SERVICE WITHOUT REFUND
OF ANY KIND WHATSOEVER.
You hereby warrant that You will not use the information provided by Us in violation of any State or
Federal law. Further, You agree to indemnify, defend, and hold Us harmless, as well as holding
harmless Our parents, subsidiaries, affiliates, officers, directors, employees, agents, and suppliers,
and their respective affiliates, officers, directors, employees, and agents, from any claim, action,
demand, or damage, including reasonable attorney's fees, made by any third party or governmental
agency arising out of or related to Your use of any service offered by Us or Your violation of this
Agreement, including without limitation, claims or suits for libel, violation of rights of privacy or
publicity, interference with property rights, trespass, violations of Federal or State Law, patent
infringement or plagiarism. We may, at Our sole discretion, assume the exclusive defense and
control of any matter subject to indemnification by You. The assumption of such defense or control
by Us, however, shall not excuse any of Your indemnity obligations.
Neither party shall be liable for delays or nonperformance of this Agreement caused by strike, fire or
accidents, nor shall either party be liable for delay or nonperformance caused by lack of availability
of materials, fuel or utilities or for any other cause beyond its control.
You may not assign Your rights or obligations under this Agreement without Our prior written
Intended For Users Over 18
Our services are available and may only be used by, individuals who are 18 years and older who
can form legally binding contracts under applicable law. You represent and warrant that You are at
least 18 years old and that all registration information You submit is accurate and truthful. You agree
to comply with all local laws regarding online conduct and acceptable content.
In the event of a dispute, You agree to attempt to resolve the dispute by contacting Us at
firstname.lastname@example.org prior to taking any other action. Failure to contact Us to attempt a
dispute resolution prior to taking any other action will result in a breach of this Agreement by You.
Any resolution to Your dispute will be considered by Us in good faith and You agree to abide by Our
decision. Should You seek a remedy in a court of law, it will be Your responsibility to pay Our legal
fees. In addition, You hereby waive any right to a trial by jury in the event of any controversy or claim
relating to this Agreement. This Agreement and Your use of Our web site are governed by the laws
of the State of South Carolina and North Carolina, and the state will have exclusive jurisdiction over
any and all disputes arising out of, relating to, or concerning this Agreement or any other controversy
between You and Us. In addition to the foregoing, in the event of any breach or violation of this
Agreement, We shall be entitled to enforce all of Our legal remedies for the breach or wrongful
activity including, but not limited to, seeking actual damages, the maximum amount of statutory
damages under applicable statutes and Acts, profits, treble damages, and attorneys' fees and costs.
These remedies and damages are in addition to the monetary payments described above and/or any
amounts otherwise due under this Agreement
License and Site Use
We grant You a limited license to access and make personal use of this site and not to download
(other than page caching) or modify it, or any portion of it. This license does not include any resale
or commercial use of this site or its contents; any collection and use of any product listings,
descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of
account information for the benefit of another merchant; or any use of data mining, robots, or similar
data gathering and extraction tools. This site or any portion of this site may not be reproduced,
duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose. You may
not frame or utilize framing techniques to enclose any of Our trademark, logo, or other proprietary
information (including images, text, page layout, or form) without express written consent. You may
not use any meta tags or any other "hidden text" utilizing Our name or trademarks without Our
express written consent. Any unauthorized use terminates the permission or license granted by Us.
You are granted a limited, revocable, and nonexclusive right to create a hyperlink to Our home page
so long as the link does not portray Us, Our affiliates, or their products or services in a false,
misleading, derogatory, or otherwise offensive matter. You may not use Our logo or other proprietary
graphic or trademark as part of the link without express written permission.
If any provision, or portion thereof, of this Agreement is held by a court of competent jurisdiction to
be invalid under any applicable statute or rule of law, the parties agree that such invalidity shall not
affect the validity of the remaining portions of the Agreement and further agree to substitute for the
invalid provision a valid provision which most closely approximates the intent and economic effect of
the invalid provisions.
The headings of this Agreement are for convenience only and shall not be used to construe the
meaning of this Agreement.
This Agreement is effective as of January 1, 2018. We reserve the right to revise this policy from
time to time without prior notice. You will be notified of any material changes in Our Terms of Service
either by email or by a conspicuous posting on Our Web site.